A.Basically, Omotenashi needs license for each staff member. An ID will be given to each staff member and he/she can use system with this ID and also can customize for their use.

A.No,it is not allowed to share.

A.Disable salesforce account and assign Omotenashi ID to others. It is risky to keep active for resigned staff.

A.Omotenashi user has only one type of license out of the following two Admin role/Manager role in application. This will distinguish the usage.Only one system administrator license will be given who will be allowed to change system setup.

A.Omotenashi will ask license per usage. This will ask for 1 user per month subscription license.

A.No restriction but need to follow salesforce guideline.

A.Yes, off course. Omotenashi setup specific salesforce1 menus.

A.No. POS is embedded in Omotenashi. It does not need any device.

A.No software is required. Just login to Omotenashi from your brower.

A.No. Only internet is required.

A.No limitation and you can use your printer which is connected on your PC.

A.Omotenashi's stand-on salesforce security and robust data center secure your data 24*7 with dedicated security staff.

A.Yes, all datacenter are millered and can switch to other data center when any incident occurs.

A.No. Omotenashi is a cloud service and it does not need any protection from your computer.

A.No worries. Salesforce will provide dedicated space for you which nobady can take even salesforce staff.

A.From system point of view, we take regular backup and also millerd data to other server. Also, system has recycle bin and can revert your data yourself in case of mistake.

A.Salesforce availability is 99.97% and there is no data lost/leak for 15 years.

A.Have 3 times major upgrades and will take 10 min system planned outage. But this will execute at Sunday midnight and minimize your impact.

A.If internet connection lost, system will not work. You need to have backup process by yourself.

A.Billing is once in year. We will submit yearly invoice at your contract.

A.Delay of 30 days or more in payment will remove data from system. We will give csv format data in 30 days if requested.

A.We can make via Paypal or Wire payment.

A.Support is provided from Mon 9:00 hr to Fri 18:00 hr IST. (No support during weekend.)

A.Email based support. Will make remote access in case of technical problem.

A.Generally 2 business days.

A.No. Please contact us first.

A.It is basically English.

A.Omotenashi will make yearly upgrade which is free. This will make in Jan and you can just click link and will take 5 min for upgrade system.Also, salesforce will make 3 times free upgrade.